Why tweet when you can twait?

When I talk to people about Twitter, they have the impression that you need to be connected to the service — either by logging into the site or by using one of the many Twitter desktop/mobile clients — in order to use Twitter effectively. If you have the time, then more power to you.

Most of us don’t have that kind of time. Work and life tend to get in the way of tweeting, and a lot of other stuff. But there is a way around that. It’s called Twaitter.

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Why FAQs are the tech writer’s secret weapon

by: Craig Haiss

faq Most questions have been asked before.

This isn’t a profound statement; most of us would consider it obvious. Just ask anyone on your Product Support team. Chances are the majority of calls they receive are fielded with canned answers.

Why? Because we all seem to ask the same questions. By providing answers to those questions, you can help the majority of your users get back on track quickly.

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Keep an eye out for the upcoming guest posts

Guest blogging? Why not! We’ve asked a few well-known tech comm bloggers to contribute a post to Communications from DMN. And a number of them weren’t turned off by our unique brand of insanity and have accepted. Which is great!

Come back tomorrow for our first guest post, written by Craig Haiss of Helpscribe. You’ll definitely find it entertaining and informative.

Who else do we have on tap? Keep checking back to find out …

Dinosaurs, gazelles, and the need (or not) for organizations

When Scott Abel tweets, you can’t help but listen. Sure, not everything that Scott posts to Twitter may be of interest to you, but he more often than not states a harsh truth when he posts.

Take a tweet from last week, for example. Scott was commenting on trade and member organizations, and he hit it right on the head:

Most trade/member organizations just don’t get it. We don’t NEED them any longer. Their new job is to make us WANT them.

What Scott tweeted meshes with my feelings about the subject. And here’s why.

Disclaimer: Just so you know, I’ve never been much of a joiner — not even in the British usage of the word. If you want to know more about why I don’t join anymore, read this.

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Open Source invoicing for consultants, or anyone else

As consultants, something that’s important to both Aaron and myself is getting paid. We enjoy what we do, but job satisfaction doesn’t pay the bills or fund our vices. Obviously, to get paid we need to invoice clients.

Anyone who knows how Aaron and I operate understand that we do quite a bit of our work in the cloud. For the longest time that included using a Web-based, for-pay invoicing application called Blinksale.

Even though we like using Web-based tools, Aaron and I also prefer to have as much of our data in our won hands. On top of that, we’re enthusiastic users of free and Open Source software (FOSS). It not only cuts our costs, but also gives us more flexibility.

Recently, we were looking around for a FOSS invoicing solution. We found a few, and decided to go with one called BambooInvoice.

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