Communications from DMN

• How mobile networks and app developers affect user experience
• If John Henry was a technical writer and not a steel-driving man …
• An interesting musing on the help system of the future
• Concept or reference, what’s the difference?
• What developers want

• A day in the life of a technical writer
• User documentation, from the perspective of an accountant
• Find out how people use your documentation
• A good overview of tools for building ebooks
• Thoughts on the segmentation of technical communication

• Consistency in terminology is crucial
• Improving knowledge retention in elearning
• Kai Weber on meeting DITA half way
• Are docs a responsibility or a business asset?
• Do breadcrumbs improve usability?

The Hey, it’s back! edition.

• Do technical authors do anything important?
• What is content curation?
• Tom Johnson on Using JIRA to track writing assignments
• A look at gender-neutral technical writing
• An overview of ebook tools for technical writers, by Keith Soltys

• Getting a little respect for technical writing
• Thoughts about gender-neutral technical writing
• A look at going from FrameMaker to EPUB
• Web analytics for content planning
• What is collaboration?

• Tom Johnson discusses what he learned about technical communication in 2011. And, it seems, a few things about himself
• Keith Soltys looks at a very unhelpful error message
• Rhonda Bracey explains how to find and replace multiple spaces after a punctuation mark in Word
• Bill Kirschbaum talks about customer loyalty. Yes, documentation figures into it!
• Some thoughts on user assistance for smartphones