DMN Communications to speak at DocTrain West 2009 January 11, 2009

DMN Communications is please to announce that the company's principals will be presenting at DocTrain West 2009 in Palm Springs, CA on March 18.

In a session titled "Think Simple: A Fresh Perspective on User Assistance", Aaron Davis and Scott Nesbitt will discuss how to make online help simple, flexible, and designed for the needs of the user.

"The ideas in this presentation have been percolating in our brains for quite a while," said Aaron Davis. "Help is very unwieldy, and doesn't have to be. Technical communicators can use modern technologies to streamline help and at the same time keep it complete and flexible."

The presentation will:

• Outline the shortcomings of the universally accepted online help model
• Explain why simple doesn't mean incomplete
• Explore how to give users the information they want, in the way they need it
• Discuss how to break down the walls surrounding user assistance
• Look at using technology -- like RSS, wikis, and social networking -- to enrich the overall user experience

Check the DMN Communications blog for the latest information about the upcoming presentation.

The DocTrain Conference Series brings together industry professionals, management, vendors, standards bodies, and others interested in learning about the latest tools, processes, and technologies for technical communicators. You can learn more about the conferences here.

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