|
DMN Communications completes online help system for the Canadian Institute of Knowledge ManagementApril 25, 2005 |
When the Canadian Institute of Knowledge Management needed an online help system for a Web-based knowledge management application, it turned to DMN Communications for assistance. DMN was quickly able to develop and deploy the help system, working around both time and client constraints.
"Normally, we'd use an application like RoboHelp to author online help," said DMN's Aaron Davis, who worked on this project. "However, the client wanted a help system that could be easily maintained by someone with a knowledge of HTML and without the need for specialized software."
To achieve this goal, DMN used a custom-developed set of Cascading Style Sheet and HTML templates that control the look and feel of the help. The individual help pages were authored in dedicated HTML editors. Although this approach seems cumbersome, DMN was able to quickly and efficiently create the help pages.
The result? An attractive and easy to navigate help system. And, consequently, a happy client. "DMN did a great job under tight time constraints," said Dr. Randy Frid of the Canadian Institute for Knowledge Management. "Very professional."